DELIVERY & RETURNS

 

LOCKDOWN DELIVERY

Postal orders remain as normal. You can also arrange collection from my studio, or I offer free local in person delivery within the CM1 postcode region. Please kindly select local pick up at checkout and specify. I will then contact you to arrange.

UK DELIVERY

Delivery costs will be calculated at checkout. We use Royal Mail Tracked 48 on all items. Please allow 3-5 working days for processing and delivery.

You can also arrange collection from my studio, or I offer free local in person delivery within the CM1 postcode region. Please kindly select local pick up at checkout and specify. I will then contact you to arrange.

INTERNATIONAL DELIVERY

Worldwide delivery is available.  Delivery costs will be calculated at checkout. We use Royal Mail International Tracked on all items. If your destination is not listed or calculated at the checkout, please contact us for a shipping quote.

Europe: 3-5 working days

Worldwide: 5-7 working days

Please kindly note we are not liable for any tax or duty charges for international delivery. These are the responsibility of the customer. We advise that you check with your local government customs office before you place your order.

MADE TO ORDER PRODUCTS

The majority of products are handwoven to order in the studio in Writtle. The estimated lead-time is advised on the individual product page, but please do get in touch directly if you require a piece by a certain date. Occasionally there will be some items in stock.

RETURNS

We are happy to offer an exchange or full refund on all unused items purchased from this site within 28 days of delivery, with the exception of *made to order and commissioned pieces. Please email if you would like to return an item. Ensure that the item is packaged well, and returned using a signed for delivery service. The customer will be responsible for the return postage costs. We will not refund the original postage costs. However, if the item is found to be faulty, we will refund the postage and the cost of the item.

*Made to order pieces unfortunately cannot be refunded, unless found to be faulty. If there is a piece that you like I can send you a small swatch or yarn wrap for colour before you commit to an order.

Returns Address:
Pamela Print Woven Textiles, 6 Rumsey Row, Writtle, Essex CM1 3YA